Frequently Asked Questions

Everything you need to know about your Catlink EU style journey.

What is the standard shipping time for EU orders?

We offer express shipping across the European Union. Most orders arrive within 3-5 business days, depending on your specific location and local customs processing.

How do I return an item that doesn't fit?

We offer a 30-day return policy. Simply head to our Returns Portal, enter your order number, and print your prepaid shipping label for a hassle-free exchange or refund.

Are your materials sustainably sourced?

At Catlink EU, we prioritize high-quality, eco-friendly fabrics. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to ensure fashion with a conscience.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible 'buy now, pay later' options.

How can I track my delivery?

Once your order ships, you will receive an email with a tracking link. You can also monitor your package's progress directly through the 'Order History' section in your account.

Do you offer international shipping outside of the EU?

Currently, we specialize in serving the European market to ensure the fastest delivery times, but we are planning to expand to global shipping in the near future.